Almshouse Surgery 
& Sandal Castle
Medical Centre

"Putting patients interests at the heart of what we do"

Feedback

We are always interested in hearing feedback from our patients and providers, good or bad. Below are the ways you can provide feedback or, if you feel it necessary, make a complaint. 

All our feedback is collated and reviewed on a regular basis with our Patient Reference Group. The details of these discussions can be found HERE. 

Friends & Family Test

If you have had a recent interaction with the surgery please rate us on how likely you would be to recommend us to your friends and family. You can also leave comments on your recent experiences. You can find these short surveys either in surgery OR complete one online.

Complete the Friends & Family Test

NHS Choices

NHS Choices is the main directory of all NHS services available in the UK.

Our surgery information can be found on the NHS choices and you can also leave a review.

Almshouse Surgery

Sandal Castle Medical Centre

Facebook

in 2015 our surgery joined the world of Facebook. Here we post information about the surgery as well as upcoming events and services available. We have found it is a great way to keep our patients up to date. 

Patients can leave reviews on our Facebook page HERE

Comments & Suggestions

Both surgeries have post boxes on the waiting room walls where patients can complete a Comments & Suggestion slip and post it anonymously. These slips are collected by our PRG group members to raise for discussion at the next meeting. 

Patient Reference Group

The Patient Reference Group meet regularly with Practice staff to voice their opinions and contribute to the future developments within the practice. 

Contact Us

We are always happy to hear from our patients. Please contact us if you have any positive or negative feedback. We cannot always respond to each patient but we will collate all the feedback and it will be dealt with appropriately in-house. There is a contact form on our Contacts Page

Complaints

If you have a complaint and would like a response from the practice please put it in writing to the Practice Manager. Please post your complaint to;

Almshouse Surgery, Trinity Medical Centre, Thornhill Street, Wakefield WF1 1PG

CLICK HERE to view more information on the practice Complaints Policy

TRAINING DAYS

We will be closed from 12pm on the following WEDNESDAYS in 2017 for training;

  • 18th Jan
  • 22nd Feb
  • 15th Mar
  • 26th Apr
  • 17th May
  • 21st Jun
  • 19th Jul
  • 20th Sep
  • 18th Oct
  • 15th Nov