We are always interested in hearing feedback from our patients and providers, good or bad. Below are the ways you can provide feedback or, if you feel it necessary, make a complaint.
All our feedback is collated and reviewed on a regular basis with our Patient Reference Group. The details of these discussions can be found HERE.
Friends & Family Test
If you have had a recent interaction with the surgery please rate us on how likely you would be to recommend us to your friends and family. You can also leave comments on your recent experiences. You can find these short surveys either in surgery OR complete one online.
in 2015 our surgery joined the world of Facebook. Here we post information about the surgery as well as upcoming events and services available. We have found it is a great way to keep our patients up to date.
Patients can leave reviews on our Facebook page HERE
Comments & Suggestions
Both surgeries have post boxes on the waiting room walls where patients can complete a Comments & Suggestion slip and post it anonymously. These slips are collected by our PRG group members to raise for discussion at the next meeting.
Patient Reference Group
The Patient Reference Group meet regularly with Practice staff to voice their opinions and contribute to the future developments within the practice.
We are always happy to hear from our patients. Please contact us if you have any positive or negative feedback. We cannot always respond to each patient but we will collate all the feedback and it will be dealt with appropriately in-house. There is a contact form on our Contacts Page
If you have a complaint and would like a response from the practice please put it in writing to the Practice Manager. Please post your complaint to;
Almshouse Surgery, Trinity Medical Centre, Thornhill Street, Wakefield WF1 1PG